Distribution information

transport policy

This page informs you of the policies of Yunnan Tuyang Import and Export Trade Co., Ltd. regarding the collection, use,

and disclosure of Personal Information when you use our Service.

Thank you for shopping with us! We are committed to delivering your orders efficiently and quickly. Please take some time to review our shipping policy, which outlines available shipping options, processing times, and other important information.

1. Order processing

All orders will be processed within 1-2 working days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Once your order is processed, you will receive an email confirmation containing tracking information (if applicable). Please note that processing times may be slightly longer during peak seasons or sales events

It's quite long. We strive to keep you informed of any delays, which you can check at any time, order through your account, or contact our customer service team for assistance.

2. Transportation mode and delivery time

We offer multiple modes of transportation to meet your needs. The estimated delivery time is based on working days and does not include weekends or holidays.

-Standard delivery: Orders will be shipped within 5-7 working days after processing.

-Urgent shipment: The order will be shipped within 2-3 working days after processing.

-Express delivery: The order will be shipped within 1 business day after processing (only available on business days).

Please note that the delivery time may vary depending on the destination and carrier. Providing international orders and customs processing may result in additional delays that are beyond our control.

3. Freight charges

The shipping fee is calculated based on the following factors at checkout:

-Delivery method: The delivery speed you have chosen (standard, expedited, express).

-Order total: Orders exceeding a certain amount may be eligible for free standard shipping (please refer to the checkout page for details).

-Destination: The shipping cost is affected by your location (domestic or international).

4. International shipping

We provide international shipping services to many countries. Please note that the following applies to

International orders:

-Customs duties and import taxes: International orders may be subject to customs duties, taxes or fees levied by the destination country. These accusations are the responsibility of the following individuals

Usually collected by the carrier at the time of delivery.

-Delivery time: The delivery time for international orders may vary depending on the destination. You will receive tracking information when the order is shipped. 5. Address accuracy

To avoid delays, please ensure that your delivery address is complete and accurate when placing your order. If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We cannot guarantee that the address will change after the order is processed.

6. Lost or damaged goods

If your order is lost or damaged during transportation, please contact us within 7 days of receiving your tracking information. We will investigate this issue and work with the carrier to resolve the situation. If there is any damage, please keep all packaging materials to ensure the normal progress of the claim process.

7. Returns and exchanges

For information on how to return or exchange goods, please visit our return policy page. If you have any questions or need assistance with transportation, please feel free to contact us through the following methods:[ TUYANGartifatea@outlook.com ].

We appreciate your patronage and hereby guarantee your shopping experience. Thank you for choosing us!