Refund policy

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Return and Exchange Conditions

1.1 Return and Exchange for Quality Issues

If tea products are moldy, emit an unusual odor, contain obvious foreign matter, or have damaged packaging with exposed moisture, they can be returned or exchanged without reason within 7 days (clear photos/video evidence must be provided).
For tea sets with cracks, obvious defects (inconsistent with the description), or dyeing fraud, you need to provide a certificate from an authoritative appraisal agency and product details, and they can be returned or exchanged within 7 days.
If tea sets are broken or dented during transportation, you must submit a complete unpacking video and damaged photos within 24 hours of signing for the package. After verification, we will reissue the product or provide a free refund.
If the product is unopened and the outer packaging is intact, you can apply for a full refund or reissue.
In principle, unpacked products are not eligible for return or exchange, unless verified to have production quality issues (such as deterioration due to vacuum packaging air leakage).

1.2 Returns and Exchanges Not Due to Quality Issues

For tea products, if there are subjective differences in taste, color, etc., and the products are unopened and do not affect secondary sales, they can be returned within 3 days (shipping costs are borne by the buyer).
Customized products related to tea sets (such as engraving, special packaging) do not support unconditional returns or exchanges.

1.3 Situations Where Returns and Exchanges Are Not Supported

Tea products that have expired or deteriorated due to improper storage.
Products with wrong specifications or varieties caused by customers' mistaken purchases (it is recommended to consult customer service before placing an order).
Tea sets with color changes caused by artificial bumps, wear, or long-term use.

2. Return andExchangeProcess

2.1 Contact customer service to submit an application (with problem description + evidence).

2.2 After review approval, return the goods as instructed (proper packaging is required to prevent damage).

2.3 After the warehouse inspects and accepts the goods, the refund/reissue will be processed within 1-3 working days.

3. Special Notes

- Shipping responsibility: Quality issues are borne by the seller; non-quality issues or customer subjective reasons are borne by the buyer.

- Product characteristics: Tea products are non-returnable after opening or use.