Sales Terms and Conditions

The products and services provided by this website to you ("Customer") are subject to your acceptance of all terms, conditions, policies, and notices set forth herein by us VASTAI LIMITED, with its registered address at Room 602, 6th Floor, Kai Yue Commercial Building, 2C Argyle Street, Mong Kok, Kowloon, Hong Kong SAR).

1.1 What do these Terms cover?

These terms and conditions ("Terms"), together with the policies expressly referred to herein, govern your purchase of tea products ("Tea") through the website of VASTAI LIMITED. ("Website"). As the seller, we will enter into a sales contract ("Contract") with you for the Tea in accordance with these Terms, which is formed upon your confirmation of the purchase and completion of payment.

2.1 Purchase Requirements

You must be over 18 years of age to purchase Tea through the Website. By placing an order, you represent and warrant that you have reached the legal age for purchase and that all information provided (including name, contact details, delivery address, etc.) is true, accurate, and complete.

2.2 Product Information and Quality

All Tea displayed on the Website is authentic, with truthful descriptions of its type, origin, specifications, packaging, etc. Tea products include single-variety teas and limited-edition sets, all accompanied by valid quality inspection certificates or origin statements. If you have any questions about product information, please consult our customer service channel.

3.1 Order Processing

• All orders will be reviewed within 1-2 working days (Monday to Friday, excluding statutory holidays). Orders placed on weekends or holidays will be processed on the next working day.

• After order confirmation, you will receive an email containing order details and logistics tracking information (where applicable). Processing times may be extended during promotional events or peak periods, and we will inform you of progress via in-site messages or text messages.

3.2 Payment Methods

You may complete payments through the online payment methods supported by the Website (such as credit cards, debit cards, third-party payment platforms, etc.). All payment information is protected by encryption technology, and we will not store your sensitive payment details.

Order amounts are displayed in RMB or HKD, subject to the checkout page.

4.1 Shipping Methods and Timelines

We offer the following shipping services, with timelines calculated in working days (excluding weekends and holidays):

• Standard Shipping: Delivery within 5-7 working days after order review.

• Expedited Shipping: Delivery within 2-3 working days after order review (additional expedited fees apply).

• Express Shipping: Delivery within 1 working day after order review (limited to working days, excluding certain regions).

Note: Delivery times for international orders are subject to customs clearance at the destination, with specific timelines based on logistics tracking information.

4.2 Shipping Fees and Duties

• Shipping fees are calculated based on the shipping method, order amount, and delivery address: Domestic orders over a specified amount enjoy free standard shipping (specific amount as shown on the checkout page); international orders are subject to additional duties, taxes, or other fees imposed by the destination customs, which are borne by you.

• We shall not be liable for delivery delays caused by inaccurate delivery addresses provided by you or failure to cooperate with customs clearance in a timely manner.

5.1 Return Policy

• If you change your mind for personal reasons, you may apply for a return within 7 natural days of receiving the Tea, and we will bear the one-way shipping fee for domestic returns (provided the product remains unopened in its original packaging with all accessories intact).

• If the Tea has quality issues (such as spoilage, damaged packaging, etc.), please contact customer service within 48 hours of receipt and provide photo or video evidence, and we will provide a free replacement or refund.

• International orders and customized products are not eligible for no-reason returns, unless the product itself has quality issues.

5.2 After-Sales Guarantee

We promise to provide free return or exchange services for any non-human-induced quality issues with Tea within the shelf life. If the product is damaged during shipping, please retain the complete packaging and logistics documents, and we will assist you in claiming compensation from the logistics company.

6.1 Intellectual Property

All content on the Website (including but not limited to text, images, videos, product designs, etc.) is protected by intellectual property rights owned by us or third-party right holders. You may not (without our prior written permission) reproduce, distribute, or use such content for commercial purposes.

6.2 User Obligations

When using the Website, you shall not engage in any conduct violating laws or regulations, nor use the Website for fraud, harassment, or other activities that damage our rights and interests. If your conduct causes losses to us, we reserve the right to pursue legal liability.

These Terms are governed by the laws of the Hong Kong Special Administrative Region. If a dispute arises between you and us, it shall first be resolved through friendly negotiation; if negotiation fails, either party has the right to bring a lawsuit before the courts of the Hong Kong Special Administrative Region.

We reserve the right to modify these Terms at any time, and material changes will be publicly displayed on the Website. If you continue to use the Website or place orders, you are deemed to have accepted the modified Terms. For inquiries about the Terms, please contact us via the customer service email service@artifatea.com.

Thank you for choosing the products of VASTAI LIMITED. We wish you a pleasant shopping experience!